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Terms of service
Welcome to ZAE & KO. By accessing or using our website, services, and products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.
1. General Conditions
By using our website, you confirm that you are at least the age of majority in your state or territory, or that you have given us permission to allow minors to use this site under your supervision.
You agree not to use our products or services for any illegal or unauthorised purpose. You must not transmit any viruses, malicious code, or disruptive software.
2. Online Store Terms
We reserve the right to refuse service to anyone for any reason at any time. Product descriptions, pricing, and availability may change without notice.
All purchases made through our site are subject to product availability and our Return & Refund Policy.
3. Accuracy of Information
We strive to provide accurate and up-to-date information but do not guarantee that information on our website is complete, reliable, or error-free. Any use of our content is at your own risk.
4. Pricing & Payment
Prices for our products are subject to change without notice. We accept various payment methods displayed at checkout.
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website.
5. Shipping & Delivery
Shipping times and fees are displayed at checkout. Delays caused by shipping carriers or customs are outside our control.
6. Returns & Refunds
Returns are accepted within 14 days of delivery, subject to conditions listed in our official Return & Refund Policy.
Items must be unworn, unwashed, unused, and in original packaging with tags attached.
Refunds may be denied if a returned item is damaged, altered, or does not meet return eligibility.
7. User Accounts
You may create an account to access certain features. You are responsible for safeguarding your login credentials and ensuring your account information is correct.
8. Third-Party Tools & Services
We may use third-party tools, apps, and service providers to assist in operating our store. These third parties have their own terms and policies.
We are not liable for any third-party content, actions, or services.
9. Intellectual Property
All content on this website—including text, logos, graphics, images, and trademarks—is the property of ZAE & KO and protected by Australian copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written permission.
10. Prohibited Uses
You are prohibited from using the site or its content:
- for unlawful purposes;
- to violate Australian or international laws;
- to infringe intellectual property rights;
- to harass or harm others;
- to upload malicious or harmful code;
- to interfere with site security or functionality.
11. Limitation of Liability
ZAE & KO is not responsible for any direct or indirect damages arising from the use of our website, products, or services. We do not guarantee uninterrupted, secure, or error-free operation of our site.
12. Personal Information
Your submission of personal data through our store is governed by our Privacy Policy.
13. Modifications to the Service
We reserve the right to modify or discontinue any part of the website or service at any time without notice.
14. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email: zaeandko@zaeandko.com