Refund policy

Returns

14-Day Return Window: You may request a return within 14 days from the date your order is delivered.

Condition of Returned Items

• Items must be returned in their original condition.
• Items must be unworn, unwashed, and with all original tags attached.
• Refunds may be denied if items show signs of damage, misuse, or buyer-inflicted wear.

How to Start a Return

Contact our customer service team to initiate a return. You will receive step-by-step instructions and a return shipping label where applicable.

Please clearly communicate the reason for your return to help us process it quickly.

Refunds

Refund Method: Approved refunds will be issued to the original payment method used at checkout.

When Refunds Are Processed

Refunds are processed after we receive and inspect the returned items. We will notify you by email once the refund is approved or denied.

Refund Exceptions

• Refunds may be declined if the return is outside the 14-day window.
• Refunds may be declined if items are returned damaged, soiled, or missing original tags.

Exchanges

We do not currently offer direct exchanges. To get a different size or item, please return your original purchase and place a new order on the website.

Shipping & Order Processing

Order Processing

Orders are typically processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer multiple shipping options. Rates and estimated delivery times are calculated at checkout and depend on the shipping method, package weight, dimensions, and destination.

Contact Us

This policy is subject to change. For any questions about returns, refunds, or shipping, please contact us at zaeandko@zaeandko.com.