Privacy policy

This Privacy Policy explains how ZAE & KO (“we”, “us”, “our”) collects, uses, stores, and protects your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (handled securely — we do not store card numbers)
• Order history
• Account login information (if an account is created)

Automatically Collected Information

• IP address
• Browser and device information
• Pages visited and on-site behaviour
• Cookies and tracking data

Optional Information

• Reviews and feedback
• Survey or promotion responses

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer service
• Improve website functionality
• Send order updates and notifications
• Prevent fraud and maintain security
• Run marketing (with consent)
• Comply with Australian law

3. Cookies & Tracking

We use cookies to improve your experience, analyse website performance, and personalise marketing. You may disable cookies in your browser, but some features may not work properly.

4. Sharing Your Information

We do not sell your data. However, we share necessary information with trusted service providers such as:

• Payment gateways (Shopify Payments, PayPal)
• Shipping carriers
• Email and marketing platforms
• Analytics tools
• Fraud prevention services

5. International Transfers

Some providers may process data outside Australia. We ensure they comply with the Australian Privacy Principles.

6. Data Security

We implement measures such as:

• SSL encryption
• Secure payment gateways
• Restricted access
• Regular monitoring

No method of transmission is 100% secure, but we take all reasonable steps to protect your data.

7. Your Rights

You may:

• Request access to your personal data
• Request corrections
• Opt out of marketing
• Request deletion (where legally permitted)
• Lodge a privacy complaint

8. Email & SMS Marketing

If you subscribe, we may send promotional emails or SMS. You can unsubscribe at any time.

9. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our store.

10. Children’s Privacy

Our website is not intended for users under 16, and we do not knowingly collect information from minors.

11. Updates to This Policy

We may update this policy when needed. Changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us.