Shipping policy

Thank you for shopping with ZAE & KO. Our goal is to provide fast, reliable, and transparent shipping for all customers across Australia.

Order Processing

All orders are typically processed within 1–2 business days. Once your order has been shipped, you will receive an email notification containing your tracking information.

Shipping Options

We offer multiple shipping options to meet your needs. All shipping rates are automatically calculated at checkout based on:

• Order weight
• Package dimensions
• Delivery destination

Delivery Timeframes

Delivery times vary depending on the shipping method selected at checkout. Estimated delivery windows will be displayed before completing your order.

Shipping Confirmation & Tracking

After your order ships, you will receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to:

• Carrier-related issues
• High seasonal demand
• Weather or regional disruptions

ZAE & KO is not responsible for delays caused by third-party carriers.

Incorrect Shipping Information

Please ensure your shipping address is accurate before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team immediately. We will work with the courier to resolve the issue as quickly as possible.

International Shipping

At this time, ZAE & KO ships exclusively within Australia.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact our support team.

Email: zaeandko@zaeandko.com